Conflict Management: Managing the Angry Parent

Human Resources
Conflict Management: Managing the Angry Parent

This course is designed for any school staff member who may need to address the concerns of an angry parent. Topics include an explanation of "de-escalation" and a list of de-escalation strategies, an overview of the four basic Conflict Management models, and a description of effective interpersonal communication strategies.

  1. Full Course - 22 minutes
    This version is designed for school staff in the U.S.
Course Authors
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