Human Resources Training Courses

Human Resources

Conflict Management: Managing the Angry Parent

This course is designed for any school staff member who may need to address the concerns of an angry parent. Topics include an explanation of "de-escalation" and a list of de-escalation strategies, an overview of the four basic Conflict Management models, and a description of effective interpersonal communication strategies.

Category: Human Resources Authors: Vector Solutions Editorial Team Variants:
  1. Full Course - 20 minutes
    This version is designed for school staff in the U.S.

Expert Authors for Conflict Management: Managing the Angry Parent

Vector Solutions Editorial Team

The Vector Solutions Editorial Team is comprised of veteran editors and subject matter experts on school, campus and workplace safety and compliance topics.

The Vector Solutions Editorial Team is comprised of veteran editors and subject matter experts on school, campus and workplace safety and compliance topics.