Conflict Management: Managing the Angry Parent

Human Resources
Conflict Management: Managing the Angry Parent

This course is designed for any school staff member who may need to address the concerns of an angry parent. Topics include an explanation of "de-escalation" and a list of de-escalation strategies, an overview of the four basic Conflict Management models, and a description of effective interpersonal communication strategies.

Variants:
  1. Full Course - 20 minutes
    This version is designed for school staff in the U.S.
Course Authors
Vector Solutions Editorial Team
The Vector Solutions Editorial Team comprises veteran editors and subject matter experts on school, campus, and workplace safety and compliance topics.