Conflict Management: Managing the Angry Parent
ADA Title II Evaluation and Transition Plans
Americans with Disabilities Act Overview
Conflict Management: Managing the Angry Parent
Conflict Management: Staff-to-Staff
Conflict Management: Student-to-Student
Discrimination Awareness in the Workplace
Diversity Awareness: Staff-to-Staff
Diversity Awareness: Staff-to-Student
Family Medical Leave Act (FMLA)
FERPA: Confidentiality of Records
General Ethics in the Workplace
Sexual Harassment: Staff-to-Staff
Sexual Harassment: Student Issues & Response
Sexual Misconduct: Staff-to-Student
Workplace Bullying: Awareness and Prevention
Workplace Violence: Awareness and Prevention
View All CategoriesThis course is designed for any school staff member who may need to address the concerns of an angry parent. Topics include an explanation of "de-escalation" and a list of de-escalation strategies, an overview of the four basic Conflict Management models, and a description of effective interpersonal communication strategies.
-
Full Course - 22 minutes
This version is designed for school staff in the U.S.
