Customer Service Overview
ADA Title II Evaluation and Transition Plans
Americans with Disabilities Act Overview
Conflict Management: Managing the Angry Parent
Conflict Management: Staff-to-Staff
Conflict Management: Student-to-Student
Discrimination Awareness in the Workplace
Diversity Awareness: Staff-to-Staff
Diversity Awareness: Staff-to-Student
Family Medical Leave Act (FMLA)
FERPA: Confidentiality of Records
General Ethics in the Workplace
Sexual Harassment: Staff-to-Staff
Sexual Harassment: Student Issues & Response
Sexual Misconduct: Staff-to-Student
Title IX and Gender Equity in Athletics
Workplace Bullying: Awareness and Prevention
Workplace Violence: Awareness and Prevention
View All CategoriesThe goal of this course is to provide staff members with an overview of customer service skills while recognizing the importance of high standards of service. The course will review the definition of customer service, the importance of customer service, and strategies for customer service standards.
-
Full Course (Administrators) - 12 minutes
This version is designed for school administrators. -
Full Course (Support Services) - 12 minutes
This version is designed for school support services. -
Full Course (Teachers) - 10 minutes
This version is designed for school teachers. -
Full Course (Spanish) - 16 minutes
Descripción General del Servicio de Atención al Cliente
